Frequently Asked Questions

Medione Health Solutions

Medione Health Solutions provides knowledgeable advice on the proper use of prescriptions and over-the-counter medications and a range of services from compounding medications to at-home concierge services.

Medione Health Solutions offers a wide range of pharmaceutical and laboratory services.

1. Prescription and over-the-counter medications

2. Specialty Compounding Services

3. Mobile Specimen Services:

a. Blood and urine collection

b. Concierge IV treatment (coming soon)

c. Concierge intramuscular injection (coming soon)

4. COVID-19 Testing:

a. In-Pharmacy RT-PCR Testing, Rapid Antigen Testing and Antibody IgM Testing

b. In car RT-PCR Testing and Rapid Antigen Testing

c. Virtual Antigen Testing

We have multiple locations across Ontario. Click here to view all of our locations that are providing COVID-19 tests.

COVID Testing

Medione Health Solutions offers 3 different types of tests to help anyone in the fight against Covid-19.

  1. RT-PCR Testing. Reverse Transcription Polymerase Chain Reaction (RT-PCR) tests on Health Canada Approved Devices. The RT-PCR test is used for the detection of viral fragments from the COVID-19 virus. This test is accepted for international travel by governments all over the world.
  2. Lateral Flow (Rapid Antigen) Testing. Antigen Tests are immunoassays that detect the presence of a specific viral antigen, which can imply current infection. Antigen tests are less sensitive than RT-PCR tests however they can be used to detect the presence of the virus amongst people who have a high viral load (those who are most contagious). Health Canada has approved the use of Antigen tests as a method of screening for the virus. All positive Antigen tests require confirmatory PCR test from an assessment centre other than the pharmacy.
  3. Antibody IgM Testing. Antibody or serology tests look for antibodies in your blood to determine if you had a past infection with the virus that causes COVID-19. Antibodies are proteins created by your body’s immune system soon after you’ve been infected or vaccinated. Our test provides specific values for IgM and IgG.

If you are symptomatic or have been contacted by public health you can visit our symptomatic page HERE to book a symptomatic test.

Rescheduling an appointment can be done through your confirmation email. This can be found in your main folder or your spam folder.

Yes, our tests are approved for international travel. Just indicate that your test is for travel on our booking site.

No. A vaccine will not impact the results of a RT-PCR or Antigen test.

No. A vaccine will not impact the results of a RT-PCR or Antigen test.

Through an online portal with our accredited laboratory. Please confirm your email we have on your test during check-in.

Our test results update on the portal within 24 hours of the test. Please email the test location if results have not come next day between 9am-12pm.

Since MedioneRx is a screening centre, If your test does come back positive for COVID-19 we send your results to Public Health who may be in touch with you. We also recommend that you contact public health for a diagnostic testing and further instructions on next steps. If you are feeling unwell, we recommend that you contact your family physician or emergency department based on your symptoms.

Unfortunately those results may vary. Please confirm with your test location as to when your results will be out. All results will be out between the hours of 9 am and 12 pm the next day.

Yes! Patients must have a positive RT-PCR test from at least 10 days prior. The test must have been conducted by an ISO-15189 accredited laboratory. To view more information and to talk to a nurse please click HERE.

Virtual Care

MediOneRx Virtual Care is a completely virtual Rapid Antigen Testing program. We perform each test over Zoom with a registered nurse.

We are open from 6am EST to 12 am EST 7 days a week. Please note that your appointments are given in EST.

Once booked, you will receive an email from “Book My Shot” to confirm your appointment time.

You will be emailed a link to complete payment (if not done online) and a link to join the meeting via zoom about 10 min before your appointment.

 

Yes. The rapid antigen tests you use must be Health Canada approved tests. If they were purchased outside Canada, they must be approved by the health authority in the country in which they were purchased.

Each price listed above is per patient.

  1. Single Telehealth Rapid Antigen Test (using your own rapid antigen kit):

This is for those that have their owns kits at home or brought with them when travelling. The nurse will verify that you have used the kit correctly as well as confirm your test result while on a zoom session with you.

  1. Single Telehealth Rapid Antigen Test (if you do not have your own rapid antigen kit:

This is the same service as the above except you can purchase a kit from us from www.shopmedione.ca. This purchase covers the price of the physical rapid antigen kit as well as the virtual test itself.

  1. Two Telehealth Rapid Antigen Test:

This package includes two rapid antigen tests and two virtual consults. It can be used to depart from and return to Canada. It can also be used for two individuals traveling together who do not have rapid antigen kits and require one test each. Kits can be purchased through www.shopmedione.ca.

  1. Five Telehealth Rapid Antigen Test:

This package includes five rapid antigen tests and five virtual consults. It can be used to depart from and return to Canada. It can also be used for five individuals travelling together who do not have rapid antigen kits and require one test each up to five people. Kits can be purchased through www.shopmedione.ca.

  1. 10 Telehealth Rapid Antigen Test:

This package includes ten rapid antigen tests and ten virtual consults. It can be used to depart from and return to Canada. It can also be used for ten individuals traveling together who do not have rapid antigen kits and require one test each up to five people. Kits can be purchased through www.shopmedione.ca.

Yes, our tests are approved for international travel. Please confirm the country of travels acceptance of rapid antigen tests before booking.

Yes, any passport can be added to your COVID-19 test results. Please provide any passport numbers you require when you book your appointment or at the time of your test.

This information can be found on the government of Canada’s website. Here

It could take from 15 minutes to 30 minutes to receive the results. Please plan accordingly and check your spam folder as well as regular inbox. You will get your results from virtualcare@medionerx.com or from info@bookmyshot.com.

Our tests come with a country tab which can be used to easily show which country you have performed the test at.

Concierge Services

Medione Health Solutions offers a wide range of pharmaceutical and laboratory services.

1. Prescription and over-the-counter medications

2. Specialty Compounding Services

3. Mobile Specimen Services:

a. Blood and urine collection

b. Concierge IV treatment (coming soon)

c. Concierge intramuscular injection (coming soon)

4. COVID-19 Testing:

a. At home testing

b. Group Testing

If you have additional questions not answered above, please email info@medionerx.com
You can also call us toll free at +1-888-633-4179